Delivery Information

Shipping & Returns

1. If you wish to cancel your order:

  1. You can notify us by email at:ecmco@optonline.net  or call us at: 973-810-2250 before we have dispatched the goods to you, or:
  2. Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for refund or exchange (less any shipping/handling charges paid by us) unless prior arrangements have been made (I.E. you purchasing as a gift to be opened later, etc.). We pay the shipping/handling for the original order, but the costs of returning goods to us shall be borne by you.

You will ned to contact us for a return authorization number.
3. Upon receipt of the returned goods, we will give you a full refund (less the original shipping/handling costs that we paid) on the 1st. of the following month (at the latest) if not, sooner.

4. The rights to return the goods to us will not apply in the following circumstances: 

  1. In the event that the product has been used.
  2. To any products that we have made or customized specifically for you.
  3. If the tags or labels have been removed. 
  4. If item(s) not returned in original packaging.

We ship with either USPS, Fedex or UPS. Please call or e-mail us for Canadian shipping rates. There may be an additional charge for Canadian orders. 

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